Booking Policy

Orchid House San MiguelSan Miguel de Allende

Reservation Policy

All our rates, promotions and discounts are subject to change without prior notice, it is important that any potential guest interested in booking with ORCHID HOUSE contact one of our agents by phone, email sma@orchidhousehotels.com or our WhatsApp +52 415 197 5347 to Receive information about room types, rates, monthly promotions, or discounts (only if applicable). Also to receive instructions on payment methods and how to make it effective. Our representatives can also send the details by email if requested. All our rooms are subject to availability unless our guest has guaranteed their reservation with a deposit, bank transfer or by credit card, unless this prerequisite is met, the rooms will be available to other potential guests and rates will be subject to changes without notice. We require a valid method of payment to guarantee reservation, payment options are exclusively the ones listed below:

Bank Deposit Bank Transfer Credit Card Cash (Only at Front Desk) USD OR MXN

In case of bank deposit or bank transfer, it is mandatory that our guest notify their payment with our reservations department at least 8

days before the reservation date, this notification must be sent by email including a copy of the bank transfer or deposit. For your reservation to be validated, our guest must receive an email from ORCHID HOUSE confirming it.

We recommend that anyone interested in making a reservation, carefully read our Cancellation Policy. Any modification to the original reservation is subject to availability and price changes. In case of cancellation, please refer to our cancellation policies, which vary based on low or high-demand seasons. Special rates and non-refundable offers will be charged 100% at the time of booking and no refunds can be made.

Cancellation Policy

Cancellations must be requested via email or telephone only and may be subject to cancellation fees. ORCHID HOUSE will impose cancella- tion penalties as follow: 1 night will be charge at the time of booking.

If cancellation is received by the hotel no later than 14 days before the arrival, no cancellation fee will apply. If cancellation is received within the 13-day period before the arrival, a 100% cancellation penalty will apply.

In case of reimbursement ORCHID HOUSE will apply $30.00 USD for administration costs. (Example: If the original deposit was $600.00 USD, then $570.00 USD will be reimbursed.)

Orchid House BajaLa Paz, BCS

Reservation Policy

All our rates, promotions and discounts are subject to change without prior notice, it is important that any potential guest interested in booking with ORCHID HOUSE contact one of our agents by phone, email baja@orchidhousehotels.com or our WhatsApp +52 6121771004 to Receive information about room types, rates, monthly promotions, or discounts (only if applicable).

Also to receive instructions on payment methods and how to make it effective. Our representatives can also send the details by email if requested. All our rooms are subject to availability unless our guest has guaranteed their reservation with a deposit, bank transfer or by

credit card, unless this prerequisite is met, the rooms will be available to other potential guests and rates will be subject to changes without notice. We require a valid method of payment to guarantee reservation, payment options are exclusively the ones listed below:

Bank Deposit

Bank Transfer Credit Card Cash (Only at Front Desk) USD OR MXN

In case of bank deposit or bank transfer, it is mandatory that our guest notify their payment with our reservations department at least 8 days before the reservation date, this notification must be sent by email including a copy of the bank transfer or deposit. For your reservation to be validated, our guest must receive an email from ORCHID HOUSE confirming it.

We recommend that anyone interested in making a reservation, carefully read our Cancellation Policy. Any modification to the original reservation is subject to availability and price changes. In case of cancellation, please refer to our cancellation policies, which vary based on low or high-demand seasons. Special rates and non-refundable offers will be charged 100% at the time of booking and no refunds can be made.

Cancellation Policy

Cancellations must be requested via email or telephone only and may be subject to cancellation fees. ORCHID HOUSE will impose cancellation penalties based on low or high-demand seasons, as outlined below:

For original reservations with stay days spanning December 22 to January 1, Holy Week, Easter, and any major Mexico or US Holidays: 50% of the booking will be charge at the time of reservation. If cancellation is received by the hotel no later than 30 days before the arrival, no cancellation fee will apply. If cancellation is received within the 29-day period before the arrival, a 100% cancellation penalty will apply.

For original reservations with stay days spanning January 2 to December 21 (excluding Holy Week, Easter, and any major Mexico or US Holidays): 1 night will be charge at the time of booking. If cancellation is received by the hotel no later than 9 days before the arrival, no cancellation fee will apply. If cancellation is received within the 8-day period before the arrival, a 100% cancellation penalty will apply. In case of reimbursement ORCHID HOUSE will apply $30.00 USD for administration costs. (Example: If the original deposit was $600.00 USD, then $570.00 USD will be reimbursed.)

Máximo México RomaRoma Sur, Mexico City

Reservation Policy

All of our rates, promotions, and discounts are subject to change without prior notice; it is important that any prospective guest interested in booking with MÁXIMO MÉXICO HOTEL contact one of our agents by phone, by email at roma@maximomexico.com, or via our WhatsApp number +52 55 1078 5928 to receive information about room types, rates, monthly promotions, or discounts (where applicable). This is also the way to receive instructions on payment methods and how to complete them. Our representatives can also send details by email upon request.

All of our rooms are subject to availability, unless our guest has guaranteed their reservation with a deposit, bank transfer, or credit card. Unless this prerequisite is met, rooms will remain available to other prospective guests and rates will be subject to change without prior notice.

We require a valid payment method to guarantee the reservation; the payment options are exclusively those listed below: bank deposit, bank transfer, credit card, or cash (at the Front Desk only).

In the case of a bank deposit or bank transfer, our guest is required to notify our reservations department of their payment at least 8 days before the reservation date; this notification must be sent by email and include a copy of the transfer or bank deposit receipt. For the reservation to be validated, our guest must receive a confirmation email from MÁXIMO MÉXICO HOTEL.

We recommend that anyone interested in making a reservation read our Cancellation Policy carefully.

Cancellation Policy

The guest must pay 50% of the total price in advance at the time of booking, with the remaining balance due within the 14 days prior to the arrival date. After this process, one of our representatives will contact you by phone or email to confirm that this transaction has been completed. We can only guarantee reservations for which payment has been completed in full.

Cancellations made more than 15 days before the arrival date will be charged 50% of the total stay. With less than 14 days' notice, 100% will be charged.

Special rates and non-refundable offers will be charged at 100% at the time of booking and are not eligible for refunds.

Orchid House CoyoacánMexico City

Reservation Policy

All of our rates, promotions and discounts are subject to change without prior notice; it is important that any prospective guest interested in booking with ORCHID HOUSE COYOACÁN contact one of our agents by phone, by email at coyoacan@orchidhousehotels.com, or via our WhatsApp number +52 56 6229 9164 to receive information about room types, rates, monthly promotions or discounts (where applicable). This is also the way to receive instructions on payment methods and how to complete them. Our representatives can also send details by email upon request.

All of our rooms are subject to availability, unless our guest has guaranteed their reservation with a deposit, bank transfer or credit card. Unless this prerequisite is met, rooms will remain available to other prospective guests and rates will be subject to change without prior notice.

We require a valid payment method to guarantee the reservation; the payment options are exclusively those listed below:

Bank deposit Bank transfer Credit card Cash (at the Front Desk only)

In the case of a bank deposit or bank transfer, our guest is required to notify our reservations department of their payment at least 8 days before the reservation date; this notification must be sent by email and include a copy of the transfer or bank deposit receipt. For the reservation to be validated, our guest must receive a confirmation email from ORCHID HOUSE COYOACÁN.

We recommend that anyone interested in making a reservation read our Cancellation Policy carefully.

Cancellation Policy

The guest must pay 50% of the total price in advance at the time of booking, with the remaining balance due within the 14 days prior to the arrival date. After this process, one of our representatives will contact you by phone or email to confirm that this transaction has been completed. We can only guarantee reservations for which payment has been completed in full.

We recommend that anyone interested in making a reservation read our Cancellation Policy carefully.

Cancellations made more than 15 days before the arrival date will be charged 50% of the total stay. With less than 14 days' notice, 100% will be charged.

Special rates and non-refundable offers will be charged at 100% at the time of booking and are not eligible for refunds.

Orchid House TulumTulum, Q. Roo

Reservation Policy

All of our rates, promotions and discounts are subject to change without prior notice; it is important that any prospective guest interested in booking with ORCHID HOUSE TULUM JUNGLE contact one of our agents by phone, by email at tulum@orchidhousehotels.com, or via our WhatsApp number +52 984 268 8343 to receive information about room types, rates, monthly promotions or discounts (where applicable). This is also the way to receive instructions on payment methods and how to complete them. Our representatives can also send details by email upon request.

All of our rooms are subject to availability, unless our guest has guaranteed their reservation with a deposit, bank transfer or credit card. Unless this prerequisite is met, rooms will remain available to other prospective guests and rates will be subject to change without prior notice.

We require a valid payment method to guarantee the reservation; the payment options are exclusively those listed below:

Bank deposit Bank transfer Credit card Cash (at the Front Desk only)

In the case of a bank deposit or bank transfer, our guest is required to notify our reservations department of their payment at least 8 days before the reservation date; this notification must be sent by email and include a copy of the transfer or bank deposit receipt. For the reservation to be validated, our guest must receive a confirmation email from ORCHID HOUSE TULUM JUNGLE.

We recommend that anyone interested in making a reservation read our Cancellation Policy carefully.

Cancellation Policy

The guest must pay 50% of the total price in advance at the time of booking, with the remaining balance due within the 14 days prior to the arrival date. After this process, one of our representatives will contact you by phone or email to confirm that this transaction has been completed. We can only guarantee reservations for which payment has been completed in full.

We recommend that anyone interested in making a reservation read our Cancellation Policy carefully.

Cancellations made more than 15 days before the arrival date will be charged 50% of the total stay. With less than 14 days' notice, 100% will be charged.

Special rates and non-refundable offers will be charged at 100% at the time of booking and are not eligible for refunds.

Solaya Boutique HotelTulum Hotel Zone

Reservation Policy

All of our rates, promotions and discounts are subject to change without prior notice; it is important that any prospective guest interested in booking with SOLAYA BOUTIQUE HOTEL contact one of our agents by phone, by email at beach@orchidhousehotels.com, or via our WhatsApp number +52 984 208 4604 to receive information about room types, rates, monthly promotions or discounts (where applicable). This is also the way to receive instructions on payment methods and how to complete them. Our representatives can also send details by email upon request.

All of our rooms are subject to availability, unless our guest has guaranteed their reservation with a deposit, bank transfer or credit card. Unless this prerequisite is met, rooms will remain available to other prospective guests and rates will be subject to change without prior notice.

We require a valid payment method to guarantee the reservation; the payment options are exclusively those listed below:

Bank deposit Bank transfer Credit card Cash (at the Front Desk only)

In the case of a bank deposit or bank transfer, our guest is required to notify our reservations department of their payment at least 8 days before the reservation date; this notification must be sent by email and include a copy of the transfer or bank deposit receipt. For the reservation to be validated, our guest must receive a confirmation email from SOLAYA BOUTIQUE HOTEL.

We recommend that anyone interested in making a reservation read our Cancellation Policy carefully.

Cancellation Policy

The guest must pay 50% of the total price in advance at the time of booking, with the remaining balance due within the 14 days prior to the arrival date. After this process, one of our representatives will contact you by phone or email to confirm that this transaction has been completed. We can only guarantee reservations for which payment has been completed in full.

We recommend that anyone interested in making a reservation read our Cancellation Policy carefully.

Cancellations made more than 15 days before the arrival date will be charged 50% of the total stay. With less than 14 days' notice, 100% will be charged.

Special rates and non-refundable offers will be charged at 100% at the time of booking and are not eligible for refunds.